Data Sharing
When booking your Day 2 / Day 8 quarantine test, or your Day 5 early Test to Release PCR Covid-19 swab test you agree to Medwyn Occupational Health sharing your personal information with Oncologica and Salient Bio Laboratory for the purposes of processing your test, providing your results and sharing necessary data with Public Health England and the Department of Health and Social Care.

Payment and Refunds
Once confirmed and booked, all COVID-19 PCR swab tests are non changeable and non–refundable. Payment will be taken from the credit or debit card provided at the time of booking through the Stripe payment portal. Quarantine bookings and payments can only be accepted online.

Please review the booking carefully and ensure all the details are correct. Please carefully check the correct UK address details have been entered correctly.

If you do not receive an email confirmation within 10 minutes of booking, please check your spam or junk email before contacting the Medwyn Covid team on +44 (0) 1306 873942 or enquiries@medwynoh.co.uk. We can only respond to the email address provided at the time of booking. Our usual response time to emails is 3 hours during our normal opening times (Monday to Friday 08:30 to 19:00 and Saturday / Sunday 09:00 to 15:00.

You must have a confirmed booking test reference number from Medwyn Occupational Health prior to travel to England and Scotland. You will receive the following 2 documents from us:

A confirmation email: to let you know your booking test reference number has been processed. Please retain this for your Passenger Locator Form. This should be received by automated email within 10 minutes of your booking payment.
A Receipt: to let you know your booking has been accepted and paid. You will receive your invoice within 24 hours of your booking.

Medwyn Occupational Health will use it’s best endeavours to ensure your Day 2, Day 5 and/or Day 8 COVID-19 test is delivered for testing and confirmation of result within 24 hours of receipt at Oncologica or Salient Bio Laboratory. However, Medwyn Occupational Health cannot guarantee a delivery date for results and does not accept any liability for delay that may arise from testing or test results, including transmission of swabs by Royal Mail, Private Courier services, or delay arising from high volume of testing at Oncologica or Salient Bio laboratory.

Oncologica and Salient Bio laboratory aim to provide all test results within 24 hours of receipt but there will be circumstances when these timescales cannot be met.

In booking a Quarantine, or Test to Release Covid-19 test package you accept Medwyn cannot accept any liability for, or refund the costs of the testing package, or any other additional costs or expenses caused by late delivery or provision of your test results when this is caused by the delay of third party delivery or Oncologica or Salient Bio laboratory services.

Passenger Locator Form
You are required by the UK Government to complete the Passenger Locator Form online before you arrive in the UK; or, if you later decide to add a Day 5 Test to Release PCR swab after you have arrived in the UK if this wasn’t submitted on your original PLF. https://www.gov.uk/provide-journey-contact-details-before-travel-uk